Customer Service
It’s all about the customer service.
We believe what sets us apart from the competition is our employees. Occasionally you may be asked to fill out a survey rating your visit. In order to help us improve our service to you, please take the time to fill this out and return it to the receptionist. If you are a patient at Innovis Health hospital, you will be mailed a survey upon discharge. No matter which location you are at, we believe you should be treated with dignity and respect and should be kept informed of your visit and what to expect. If you experience something different, please let us know by contacting our Patient Relations representatives at 701-364-3217 or 701-364-4933.
Telephone Calls:
In addition to calling for appointments, you may find it necessary to call if you have a concern or a question which you need to discuss with your physician. Please phone the physician’s appointment phone number and give a brief description of your concern and a telephone number where you can be reached during the day. It is helpful to have your Innovis Health medical record number (MRN) available to easily access your information. Every effort will be made to return all telephone calls in a timely manner.
Test and Lab results:
When the doctor has your test results ready, you will be contacted by phone or letter. In some cases, the doctor may request that you make another appointment to discuss test results. If no visit has been requested and you have not received your test results within seven (7) working days, please contact your physician’s appointment phone number and leave a message for the nurse or doctor to call with your results.
Patient Registration/Admissions
Innovis Health strives to ensure protection of our patient’s personal information. Although we try our best, we may not always recognize each of our patients.
Therefore, we will continually work to protect our patients from identity theft and fraud. As a protective measure, please provide us with one of the following forms of acceptable identification when you are registering for appointments or when paying your bills:
Insurance card - to assure that we are billing your insurance with the correct numbers and sending the information to the correct address, we will ask for your insurance card each time you register. If your insurance requires a co-pay, we will collect that payment when you register.
Picture ID - in order to prevent fraud and identity theft, we may ask for a picture ID at the time of registration. We want to ensure protection of your benefits by verifying your identity with your insurance card.
Acceptable photo IDs include:
- Driver’s License
- Student ID Card
- Passport
- Military ID
We appreciate your cooperation in allowing us to better protect your health and financial information.
Innovis Health Quality of Care
At Innovis Health, our team of providers and staff work together to provide a safe and caring environment that is conducive to healing. We want your experience to meet your highest expectations and for you to feel that your healthcare needs have been met. If at any time you have a concern or complaint, we would appreciate the opportunity to speak to you about it. We ask that you please contact one of our Patient Relations Representatives at:
Hospital: 701-364-4933
Clinic: 701-364-3217
Innovis Health will look into the complaint/concern and will be sure to respond to you within a specified time frame.
If your concern cannot be resolved by our Patient Relations Representatives, you may also contact one of following agencies:
North Dakota Department of Health
600 East Blvd Ave
Bismarck, ND 58505-0200
701-328-2352
Minnesota Department of Health
393 Dunlap St
PO Box 64970
St. Paul, MN 55164-0970
612-676-5000
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
Email: complaint@jointcommission.org
Fax: 630-792-5636